Privacy Policy

1. Introduction

Narrator Inc. ("we," "us," or "our") operates ConvoAI Studio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data with transparency and care.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and other registration details
• Profile Data: Organization name, job title, and preferences
• Content: Video recordings, audio files, and text used to create digital replicas
• Communications: Messages, feedback, and support requests

2.2 Information Collected Automatically

• Usage Data: Features accessed, interactions, and session duration
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• Cookies: Session and preference cookies for authentication and analytics

2.3 Information from Third Parties

We may receive information from authentication providers, payment processors, and analytics services that help us deliver and improve our Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and train digital replicas as requested
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

Training data for digital replicas is retained for the duration of your subscription plus a reasonable period for backup purposes, unless you request earlier deletion.

5. Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, please contact us at the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate steps to ensure your information remains protected.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection authority.